We will provide full refunds for orders that must be cancelled by the customer for any reason, if work on the customer’s order has not already commenced. If work has commenced, we will refund the delivery portion of the order only. If the order is in transit to the recipient, we are unable to provide any refund amount.
If an order arrives at the recipient’s door with visible physical damage, we will promptly replace it with one of equal or greater value. We must be notified immediately, and the damaged order must be retained in its packaging for us to pick up and inspect. We ask that the recipient take a photograph of the damaged order and send it to us by email.
Flowers are perishable and must be properly cared for to ensure maximum vase life. Upon delivery, responsibility for proper care transfers immediately to the recipient. We provide care instructions for the recipient to follow, and nutrient powder for the recipient to use in the care program. The recipient must immediately replace any water that may have been lost in transit, or, in the case of hand-tied bouquets, immediately place the flowers in warm, nutrient-rich water, but should not have to provide further care within the first 24 hours. If there is any inherent fault with the product, it will become apparent within the first 24 hours, and we must be notified of such failure within the first 24 hours after arrival. Providing the recipient has replenished the water level or supplied the water source as described above, we will replace any product that has demised within the first 24 hours after arrival. After that 24 hour period, the product is fully within the care and control of the recipient, and its longevity is fully dependent upon the attention given it by the recipient.